House Extension Buddy731 New Mill Rd, London, SW8

Contact Us:02038287189

Privacy Policy

1. Introduction

Maintaining the secrecy and your privacy of your private information is important to Us. We are committed to safeguarding Your private information. This privacy statement describes what information We gather, how information is collected, used and handled, when information may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your private information, in addition to ways to provide Us with comments or make a criticism.

2. Definitions

Authorization means Your permission. Your consent can be tacit or express. Your consent will be signified when we can reasonably form a conclusion from our pre recognized relationship with You Which You have given approval by either taking action or deciding not to take action.

Personal advice has exactly the same significance that it has under the Privacy Act 1988 (Cth), specifically information or an opinion, whether accurate or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

3. Information We Gather

We will only collect information that's needed for providing You with our services. We will only collect information that's needed for the purposes that it will be used. Type and the amount of personal information We carry about You and collect from You will fluctuate depending on whether you happen to be an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products and services and in addition the extent to which you've got used Our services and products. If You apply to be, are currently or have in the past the private, or separately identifiable information that We hold about You may comprise:

Name, address, telephone and email contact details;
Personal details for example age and sex;
details of preceding dentists you've been a patient of;
your Medicare number;
Records of service contacts like voice recordings and system notes of telephone conversation you've had with our workers;
Census and statistical information for purposes including risk assessment and product development;
Fiscal information (as an example, credit card numbers to help in the administration of payments for dental services);
Details of purchases made and professional services used, like the date; and
sensitive information including:

medical history;
family medical history;
current health and dental assessment; and
health insurance details.
4. Information May Be Collected

We may collect personal information directly from you in numerous methods, including:

You choose to provide it directly to Us in order for Us to provide you with dental services;
You may complete forms, send Us an email, provide information during a visit to Our Dental practice;
you may choose to provide information through the contact forms housed on www.dentalcarenetwork.com;
When you purchase goods or use Our services.
Information may gather from third parties such as your health insurance provider or Medicare; or
5. Use and disclosure of Your Personal Information

We use Your private information primarily to provide, manage and administer dental products and services for You and operate an efficient and sustainable business. As part of these procedures, We may disclose Your private information to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group of companies. Additionally, We may use Your personal information for a number of goals, including:

To provide You with related and dental services;
to preserve and manage Your patient file(s) at Our dental practice;
To contact You in regards to any matter relating to the dental or You services or products supplied to You;
To reply Your enquiries and deliver dental services to You;
To carry out internal functions for example information technology, accounting, quality assurance and administration;
to resolve grievances;
To track price and value products and services;
To conduct marketing surveys, research and statistical analysis;
to fulfil advertising promotions;
To manage Your invoicing for dental services, credit card payments, or to collect outstanding invoices;
To follow You up involving further dental evaluations or treatments needed;
To send You advice about Us;
To comply with any laws or regulations.


To Your relatives that are nominated in an emergency;
To regulatory and government bodies, eg. Medicare;
To auditors and other service providers We may appoint to ensure the integrity of services and Our operations;
To any person or entity acting on Our behalf;
to third party health benefit providers and insurance companies (contact information only) to help in the processing of a claim for reimbursement or payment of all or part of the expense of dental therapy submitted by You or on Your behalf;
To carry out a review of the practice for the purposes of enhancing the quality of care
Eg where disclosure is required by law. Compulsory notices of law, tribunals or government agencies.

However, if We do send your private information beyond Australia we'll require the receiver of the information complies with privacy laws and contractual duties to maintain the security of the data.



From time to time, We may contact You to Give You information about services and other products offered by Us, our related entities and our business associates that may be of advantage to You and Your family. It may be via telephone, mail, email or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this document), unless you've contacted us to withdraw Your consent. It is possible to contact Us at any time to let's know if You do not wish to get marketing material from Us,. Our contact details are at the ending of this policy. When You contact this request to be made by Us, We will action your request within 5 working days.

If You request not to receive marketing material, please note that We will contact You in regards to Our on going relationship with You. As an example, We will still send any invoices, statements and notices that are related to the products and services You have bought from Us to You.

6. Management and storage of Personal Info

We shall take reasonable steps to ensure That The private information is stored securely and is protected from loss and misuse and from unauthorised access, modification or disclosure. We shall take reasonable steps to ensure that private information supplied by You will be handled relative to Australian privacy laws like the Privacy Principles that are Australian. We keep processes and demanding data security standards with a view to preventing unauthorised access to your data by anyone apart from Us.

Our workers may handle your private information. Information can be utilized by staff at an Our practice for the supply of dental services to You. Your personal information is kept by us for as long as it truly is required to comply with legal requirements and to provide the services and products You requested from Us to You.

If We no longer require Your private information for any purpose, including motives that are legal, We will take reasonable steps to destroy or de-identify your private information except in circumstances required or permitted by law.

7. Accessing, Updating, Amending and Correcting Your Information

7.1 Access to private information

You've got the right to access private information that is held about you. You can ask Us for accessibility to the information that We hold about you. Simply contact Us (Our contact details are listed below) to make your request. We will always endeavour meet your own request for access within a reasonable time and in the way requested by You if it is sensible to achieve that. However in some conditions, access to particular information may be decreased. This includes the following situation:

We no longer hold or use the advice;
The request is frivolous or vexatious;
The information relates to existing or anticipated legal proceedings and would not ordinarily be divulged as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
the information would reveal our commercially sensitive decision making process;
where access would pose a threat to the life or health of any individual;
If we're unable to give You access to the information you've got requested, you will be given written motives for this particular conclusion when Your request is responded to by us by us. Please see section 9 of the Policy for further information if you've got any worries about the refusal.

We may charge You a fair fee for access to some kinds of advice. This cost will be limited to the cost for providing the info to You of recouping Our costs. As an example, record retrieval, photocopy, labour and delivery for You. We will not charge a request to access Your advice to be made by You.

You may request entry to your private information by contacting Us as per the contact details by the end of this document.

We shall take reasonable steps to ensure That The private information is accurate, complete and up to date at the time of gathering, using or disclosing it. If You believe any information We hold about you is incomplete, inaccurate or out-of-date, You should contact Us to let's know. We will respond within an acceptable interval to Your request and will take reasonable steps to amend Your records.

8. Changes to the Privacy Statement

We may alter this content or services found on Our website anytime without notice. Consequently Our Privacy Statement may change at any time additionally without notice.

9. Our Contact Information and Resolving your Concerns

If you've got any questions or concerns about this document or about how Your private information has been handled you'll be able to contact Us.

You can contact Us and request to speak to Our Privacy Officer.

If You do not feel Your grievance continues to be solved, or should You Be not happy with Our reply, you're able to seek advice from the Office of the Australian Information Commissioner.










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